Returns & Exchanges

Your satisfaction is our priority. If you find yourself unsatisfied with your purchase, please refer to our return and exchange policies:

• Return Window: Items are eligible for return or exchange within 15 days from the date of receipt. To qualify, products must remain unused and in their original condition.​

• Initiating a Return:

  1. Reach out to us at artivellegeturs@gmail.com with your order details and the reason for the return or exchange.​

  2. We will guide you through the subsequent steps.​

• Refund Process: After receiving and inspecting the returned item, we will process your refund to the original payment method within 7-10 business days.​

• Exchanges: Should you wish to exchange an item, please specify the desired replacement. Exchanges are contingent upon stock availability.​

• Return Shipping Costs: Customers are responsible for the shipping expenses associated with returns, except in cases where the item received was defective or incorrect.